INFORMATION ABOUT THE TRADING COMPANY
STAG d.o.o.
Headquarter:
Žejane 59
51212 Vele Muna
Stock:
Kukuljanovo 334
51227 Kukuljanovo
E-mail address:
support@stag.hr, stag@stag.hr
Info phone:
091 202 1895
Company registered in the commercial register: Commercial Court in Rijeka / 040372276
Account in Erste & Steiermarkische bank dd
IBAN HR4624020061100823973; SWIFT: ESBCHR22
Account in Zagrebačka banka dd Zagreb
IBAN HR5723600001102843657; SWIFT: ZABAHR2X
Amount of the company’s share capital: €2,654.45 (HRK 20,000.00) / fully paid in cash
Board members of the company: Daniela Manola Čoholić
MB: 04703073
OIB: 88805080635
Personal data protection officer Daniela Manola Čoholić
Address and place of work: Žejane 59, 51212 Vele Mune
Official email: support@stag.hr, stag@stag.hr
General provisions
The company STAG doo provides an online service through its website on the domain stag.hr, on the World Wide Web – Internet. The service consists of providing information services, managing content and conducting financial transactions.
The terms of use prescribe conditions and rules for users and refer to the use of the website stag.hr. By using the website, users declare that they agree with these General Terms and Conditions and agree to use the website stag.hr in accordance with them. The right to use the website is a personal right of the user and cannot be transferred in any way to other natural or legal persons, nor is any user authorized to register other natural or legal persons or represent themselves on their behalf. The user is personally responsible for protecting the confidentiality of passwords, in places where they exist as such. The user is aware of the fact that there are sometimes service interruptions or events that are beyond the control of Stag doo and accepts that Stag doo is not responsible for any data loss that may occur during the transmission of information on the Internet. The User agrees and accepts that access to the Website may sometimes be interrupted, temporarily unavailable or disabled.
The company Stag doo reserves the right at any time to change or terminate any business segment, including, without limitation, the content, time of availability, as well as the equipment required to access or use the pages. Furthermore, the company Stag doo may stop sending any part of information, or any type of information, may change or terminate any method of data transmission, and may change data transmission speeds, as well as any of their other characteristics.
By using these Internet pages, the user confirms that he is familiar with and agrees with the General Business Conditions. The company Stag doo tells the user: If you do not agree with the terms of use and rules stated here or if you are under 18 years old, please refrain from using this website. We also emphasize: The sale of products to minors is prohibited.
The company Stag doo reserves the right at any time, and without prior notice, if it deems it necessary, to cancel or amend any of the General Terms and Conditions and/or the Privacy Statement stated here. Therefore, it advises users to re-read the information contained in the General Business Terms and Privacy Statement from time to time, in order to stay informed of such changes. Continuing to use the website even after the publication on the internet of the new changed General Terms and Conditions of Business or the Privacy Statement implies that the user accepts the changes.
The user is responsible for the acquisition and maintenance of his computer equipment, including all software and hardware he owns and uses, as well as other equipment necessary to access and use these Internet pages and all related costs. The company Stag doo is not responsible for any damage to the user’s equipment that may occur as a result of using this website.
This website is privately owned. All mutual communication and interaction that takes place through these Internet pages must be in accordance with these General Terms and Conditions. Users may not publish or transmit through this website any material that threatens, or in any way violates the rights of others, any material that is by its nature illegal, threatening, offensive, defamatory, that violates or endangers privacy, that is vulgar .
All materials found on the stag.hr website are the exclusive right of Stag doo, or are used with the express permission of the copyright holder and trademark and/or design rights holder. ANY COPYING, DISTRIBUTION, TRANSMISSION, PUBLICATION, LINKING, DEEP LINKING, OR OTHERWISE MODIFICATION OF THESE WEBSITES WITHOUT THE EXPRESS WRITTEN APPROVAL OF THE COMPANY STAG DOO IS STRICTLY PROHIBITED! Violation of the General Terms and Conditions may lead to the initiation of legal proceedings and/or criminal prosecution against the perpetrator due to the violation of copyrights, trademark rights, or rights of any other form of intellectual property.
The website contains materials protected by copyright, trademark, design and other information that is covered by other rights of natural or legal persons, including, but not limited to, texts, software, photos, video materials, graphics, music, sound, as well as the entire content of the stag.hr website, in accordance with the regulations of the Republic of Croatia. The user may not modify, publish, transfer, participate in the transfer or sale, create derivatives, or in any way exploit any content, in whole or in part. The user may download, print and save copyrighted materials only for their own use. It is not allowed to copy, redistribute, retransmit, publish or commercially exploit the downloaded material without the express written permission of Stag d.
The user may not post, publish, or otherwise make available on this website any material that is subject to copyright, trademark, or other intellectual property rights, without the express permission of the holder of those rights. The company Stag doo has no obligation to inform the user, or to help him determine whether any material is subject to copyright. The user is solely and exclusively responsible for damages that may arise from copyright violations, misuse of trademarks and other intellectual property rights, or any problems arising in connection with the publication of such materials. By placing materials on any publicly accessible part of this website, the user declares that he is the holder of the rights to these materials and that he expressly grants the company Stag doo unlimited time and space, free of charge, a perpetual, irrevocable, non-exclusive right and license to use, reproduce, modify, adapt, publish, translate and distribute such material (in whole or in part). The user also grants other users the right to access, view, save or reproduce such material for their own use. The user thereby grants the right to Stag doo to change, copy, publish and distribute any material that the user makes available on the website stag.hr.
The user expressly agrees that the use of the website stag.hr is the sole responsibility of the user, so that the company Stag doo does not guarantee (I) FOR THE CONSEQUENCES THAT MAY ARISE FROM THE USE OF THIS WEBSITE, OR (II) FOR THE ACCURACY, RELIABILITY OR CONTENT OF ANY INFORMATION, SERVICES OR GOODS PROVIDED THROUGH THIS WEBSITE BY USERS.
The responsibility of the user refers to all damages, or possible injuries caused by any error, omission, interruption, deletion, malfunction, delay in operation or transmission, computer virus, interruption in the communication line, theft, destruction or unauthorized access, changes or misuse of records, by termination of contract, inappropriate behavior, negligence, or any other action. The user expressly confirms that the company Stag doo is not responsible for the offensive, inappropriate or illegal behavior of the user or third parties, and that the risk of damages that may arise as a result of the above lies entirely with the user.
In no case will the company Stag doo be responsible for any damage that may occur as a result of using, or due to the impossibility of using, this website. The user expressly confirms that the terms of this chapter refer to the entire content of the website.
In addition to the aforementioned conditions, the company Stag doo will not be responsible, regardless of the cause or duration, for any errors, inaccuracies, or other defects, inappropriateness or unoriginality of the information found on this website, as well as for any delay or interruption in the transmission of information to the user, for any claims or losses arising therefrom. Stag doo will not be responsible for any third party claims or losses, including lost profits.
The company Stagi doo is not responsible for any content that a user, subscriber, or unauthorized user may post on the website. The company Stag doo reserves the right to change, adapt, modify, delete or remove any content that it deems inappropriate.
The user confirms that all discussions, reviews, evaluations, comments and private messages published on the stag.hr website and on stag.hr social network pages are of a public and not private nature, and that therefore employees of the company Stag doo can monitor the described communications of the user without their knowledge and explicit permission.
Stag doo reserves the right not to publish the text of the received review if it judges that the publication of the review would violate the provisions of the Law on Consumer Protection (Official Gazette 19/2022), i.e. if it judges that it is a false consumer review, ordered review or recommendation, misrepresentation of reviews or recommendations due to the publication of which could bear the consequences of the aforementioned Act.
The user agrees to indemnify, and will not hold the company Stag doo responsible, from all claims for damages and expenses, including the costs of legal representation, which may arise from the use of these Internet pages by the user.
Stag doo can terminate the business relationship with any of its users at any time. Stag doo reserves the right to immediately cancel any passwords or user accounts of the user in case of any behavior of the user that Stag doo, according to its discretion, considers unacceptable, as well as in any case of non-compliance with the General Terms of Business by the user.
The user can send his inquiries and comments in writing, by post or e-mail, and Stag doo will send a written answer by post or e-mail within the legal deadline.
STAG is a figuratively and verbally registered trademark of the company Stag doo with authorized Croatian and international authorities, and therefore all rights in relation to this trademark are expressly reserved.
stag.hr is a registered domain of the company Stag doo
The company Stag doo is a distributor (not a publisher) of content provided by third parties and users. The company Stag doo does not guarantee the accuracy, completeness, or usefulness of any content, nor its merchantability or suitability for any particular purpose.
The company Stag doo is not responsible for the accuracy or reliability of any opinion, advice, or statement published on the stag.hr website by anyone who is not an authorized person of the company Stag doo Under no circumstances will the company Stag doo be responsible for any any loss or damage caused by the user’s reliance on information obtained through the stag.hr website. It is the responsibility of the user to evaluate the accuracy, completeness or usefulness of any information, opinion, opinion, advice or other content available through the stag.hr website.
The headquarters of Stag doo is in Žejane, in the Republic of Croatia. Legal disputes that may arise as a result of the use of these Internet pages (unless otherwise stated in a separate contract) are under the jurisdiction of the court in Rijeka, and are resolved in accordance with the positive regulations of the Republic of Croatia. By using these Internet pages, the End User agrees that any dispute or request arising out of or related to these General Terms and Conditions or their implementation, as well as business relations with Stag doo, is within the jurisdiction of the court in Rijeka.
The term user includes both natural and legal persons and all those who have legal personality. For the sake of better understanding, it is necessary to emphasize that the rights from the Law on Consumer Protection refer only to the consumer according to the definition of that law: “any natural person who enters into a legal transaction or operates on the market outside of his trade, business, craft or professional activity”.
In the following text of the General Business Terms and Conditions, for the sake of better clarity and understanding of the text, instead of the term user, the term Customer will be used for a person who has entered into a Sales Agreement with Stag doo, which includes the customer’s guest, while for recipients of stag.hr promotional messages and /or newsletter, the term User should be used. Also, for the same reason, instead of the term Stag doo, the term Stag will be used, while the term stag.hr is used as the name of an Internet store, website, etc.
Terms of use of the services of the website stag.hr
The condition for using the stag.hr website is the successful registration of the Customer. As part of the registration, the Customer will be offered acceptance of these General Terms and Conditions and the Privacy Statement, the acceptance of which is a prerequisite for using the services of the stag.hr website. A registered customer is a customer who has created a profile and applied in the prescribed procedure on the stag.hr website
You can shop on stag.hr as a guest without registration. At the beginning of the purchase process, links to the contents of the General Terms and Conditions of Business as well as the Privacy Statement will be available to you, and we advise the customer to read and refer to their contents.
Stag recommends that Customers take care of their login password for the stag.hr user account. We recommend that you use a combination of uppercase and lowercase letters and numbers when choosing a combination of characters for your password, and that you use a password of at least six characters. We recommend changing the password periodically (at least once a year).
Language
The language of communication on stag.hr is English and Croatian.
Prices
Prices are expressed in the official currency of the Republic of Croatia and include VAT.
The price of goods is determined for each product individually. The process of entering the price on the page for each product is subject to multi-level control, but regardless of this, there is a possibility of error because it is a human factor, and by the nature of things, it cannot be an automatic entry.
Such situations are extraordinary and for them Stag doo apologizes in advance to its Customers and Users, because it will be forced to inform them about the situation and the possible wrong price for a certain product, and the Customer about the impossibility of delivery according to the Customer’s specific order.
Special forms of sales/Promotional sales (Outlet)
Stag doo will periodically, at its discretion, put certain products on special sale or organize special forms of sales of other names.
These products will be available to all customers or will be available to customers of a specific, precisely specified group. The conditions of the special sale will be described in detail, especially the duration of the special form of sale, the limit of the quantity of goods, the amount of the discount, etc.
After the expiration of the special form of sale, Stag doo will not accept new orders according to the conditions related to the expired special form of sale.
Order
The ordering process at the stag.hr online store is described here:
Product search is possible according to different criteria. By entering a certain term in “Search”, products related to the specified term will appear. The customer can choose a specific product he is interested in and read the available product description in order to make an independent decision whether the product meets his needs. The customer chooses products from the stag.hr product catalog , which is arranged according to product types.
Product orders are made electronically. By clicking the mouse on the “Add to cart” icon, the selected product is added to the cart. By placing the product in the shopping cart, the product is not reserved, ordered or purchased. The customer can continue adding products by clicking “Continue shopping” or review the cart by clicking “View cart” or complete the product selection process by clicking “Finish shopping”. When the customer finishes the product selection process by clicking on “Finish shopping”, he will be redirected to the page where he chooses the payment method, the delivery method, enters the code if he has a coupon or gift certificate, makes additional notes if he has them, for example, if he wants an R1 account. It is not possible to continue the purchase without checking the box “I agree with the General Terms and Conditions”, by checking which the customer confirms that he has read and understood these General Terms and Conditions, and that he agrees with them by checking the box “I am aware that the order includes an obligation to pay”. By clicking on “Change the contents of the basket”, the customer can change the contents of the basket. If the customer agrees with the purchase of the products in the cart, he can click on the “Pay” icon. After the customer clicks on the “Pay” icon to complete the order, the seller will send the General Terms and Conditions to the customer’s e-mail address together with the order confirmation and the order number confirming that the customer’s order has been received and is in the process of processing. By clicking on “Change the contents of the basket”, the customer can change the contents of the basket. If the customer agrees with the purchase of the products in the cart, he can click on the “Pay” icon. After the customer clicks on the “Pay” icon to complete the order, the seller will send the General Terms and Conditions to the customer’s e-mail address together with the order confirmation and the order number confirming that the customer’s order has been received and is in the process of processing. By clicking on “Change the contents of the basket”, the customer can change the contents of the basket. If the customer agrees with the purchase of the products in the cart, he can click on the “Pay” icon. After the customer clicks on the “Pay” icon to complete the order, the seller will send the General Terms and Conditions to the customer’s e-mail address together with the order confirmation and the order number confirming that the customer’s order has been received and is in the process of processing.
The seller will send the buyer to his e-mail address a confirmation of the concluded sales contract together with a confirmation that the shipment has been sent, that is, that the buyer can pick it up at the branch if such a possibility exists , as well as instructions on picking it up. If the customer does not receive the ordered products that he has paid for within 20 working days (Saturday, Sunday and non-working days excluded) from the payment, i.e. 20 working days (Saturday, Sunday and non-working days excluded) from the conclusion of the sales contract with agreed payment upon receipt , he is obliged to inform about the same to the e-mail address support@stag.hr .
If the buyer has not received the purchase confirmation via e-mail within 72 hours or it is not possible to access the service in the manner specified in the e-mail, he is obliged to contact the seller at the e-mail address support@stag.hr .
In the event that Stag doo is unable to deliver any of the ordered products for any reason, an employee of Stag doo will contact the customer by phone or e-mail for the purpose of agreeing on the delivery of a replacement product or possible cancellation of the ordered product.
As part of its retail business policy, Stag informs customers that on the website www.stag.hr it accepts orders for goods in quantities considered normal for personal use, while orders for larger quantities of goods obviously intended for further sale/use are not acceptable. Stag recommends customers, legal entities who order a larger quantity of goods, to contact the department for sales to legal entities at the email address stag@stag.hr
Stag reserves the right to evaluate the order according to the above criteria, as well as not to accept orders that it considers not for personal use, of which it will notify the customer without delay, stating the reason for cancellation.
Due to the large number of orders that are submitted simultaneously to the stag.hr online store, it may happen that the information about the availability of the product is not the same as the status in the Stag supplier’s warehouse. Such a situation is extraordinary and does not last long.
Stag doo will take all necessary measures and engage all possible resources in order to fulfill the delivery of the ordered product within the appropriate period.
Stag’s obligation to deliver the product arises when Stag issues an order confirmation and issues an invoice.
This is the moment of conclusion of the contract between the Customer and Stag doo, of which the text of these General Terms and Conditions is an integral part.
Products that the Customer adds to the cart are not considered reserved, nor is it considered that Stag doo is obligated to sell those products, until the order process is completed and the Customer receives the order confirmation.
During the process of ordering the product, the Customer will need to choose the method of delivery of the product he plans to buy. One of the forms of delivery offered for certain products is: Delivery to the address by delivery service. Stag doo informs its customers that this delivery is made through contractual partners authorized for this activity, namely DPD Croatia doo or, as necessary, other delivery services.
Duration and termination of the contract (unilateral termination of the contract by the customer)
The contract that the Customer enters into with Stag doo for the purchase and sale of products and services is a one-time contract for the purchase and sale of products that is consummated by the delivery of goods by Stag and the payment made by the Customer, in case it is not previously terminated. These General Terms and Conditions are an integral part of the Purchase Agreement between Stag and the Customer.
Pursuant to the Law on Consumer Protection, the natural person Buyer is authorized to unilaterally terminate the contract without giving reasons within 14 days from the date of delivery of the product, i.e. delivery of the last product from the order.
An exception to this authorization applies to products for which Art. 86 of the Consumer Protection Act excludes the right to unilateral termination of the contract, which Stag will specifically warn you about in the offer of the specific product. We recommend reading the product description that opens by clicking on the product.
Exclusion of the right to unilateral termination of the contract
Article 86
(1) The consumer does not have the right to unilaterally terminate the contract from this section if:
- a fully fulfilled service contract for which the consumer assumes the obligation to pay the price, and the fulfillment began with the explicit prior consent of the consumer and with his confirmation that he is aware of the fact that he will lose the right to unilaterally terminate the contract from this section if the service is fully fulfilled
- the object of the contract is goods or services whose price depends on changes in the financial market that are beyond the trader’s influence, and which may occur during the duration of the consumer’s right to unilaterally terminate the contract
- the subject of the contract is goods that are made according to the consumer’s specification or that are clearly adapted to the consumer
- the subject of the contract is easily perishable goods or goods that quickly expire
- the subject of the contract is sealed goods that are not suitable for return due to health or hygiene reasons, if they were unsealed after delivery
- the subject of the contract is goods which, due to their nature, are inseparably mixed with other things after delivery
- the subject of the contract is the delivery of alcoholic beverages, the price of which is agreed upon at the time of signing the contract, and the delivery can only take place after 30 days, if the price depends on changes in the market that are beyond the trader’s influence
- the consumer has specifically requested a visit from the trader to carry out emergency repairs or maintenance work, with the proviso that if during such a visit, in addition to the services that the consumer expressly requested, the trader also provides some other services, i.e. delivers some other goods other than those that are necessary for the performance emergency repairs or maintenance work, the consumer has the right to unilaterally terminate the contract in relation to these additional services or goods
- the subject of the contract is the delivery of sealed audio or video recordings, i.e. computer programs, which were unsealed after delivery
- the subject of the contract is the delivery of newspapers, periodicals or magazines, with the exception of subscription contracts for such publications
- contract concluded at a public auction
- the subject of the contract is the provision of accommodation services that are not intended for housing, the provision of goods transport services, vehicle rental services, meal preparation services (catering) or leisure-related services, if it is agreed that the service will be provided on a specific date or in a specific period
- the subject of the contract is the delivery of digital content for which the consumer assumes the obligation to pay the price that was not delivered on a physical medium if the fulfillment of the contract began with the express prior consent of the consumer and with his confirmation that he is aware of the fact that he will thereby lose the right to unilaterally terminate the contract, and the merchant submitted the confirmation of the concluded contract
- the consumer specifically requested a visit by the trader in order to perform the repair service for which the price is paid, and the contract, the fulfillment of which began with the express prior consent of the consumer, has been fully fulfilled.
You can unilaterally terminate the contract through any other unequivocal statement in which you express your will to terminate the contract on a permanent medium (email, submission, etc.). The term of termination begins to run from the day when the goods are handed over to you or a third person with your authorization. By law, you are required to send the termination notice before the expiration of the term for termination of the contract, except for contracts that are subject to digital content that was not delivered on a physical data carrier, when the term begins to run from the day the contract was concluded.
Your request to exchange a product that is correct (eg, the wrong color of the product) that you have purchased will be considered a unilateral termination, so please, in this case, specifically emphasize that you want a replacement, so that we know that you want to replace the product when terminating. Products (return or replacement) must be delivered to the address: STAG doo, Žejane 59, 51212 Vele Mune.
In case of unilateral termination of the contract without replacement of the product, we will act according to the Consumer Protection Act, i.e. the Obligatory Relations Act. We will reimburse you after the goods have been returned to us. You must return the goods to us without delay, at your own expense, and no later than within 14 days from the day you notified us of the unilateral termination of the contract.
According to Article 84 of the Consumer Protection Act, the buyer must return the goods without delay within 14 days from the time he informed the trader of his decision to terminate the contract, and bear the direct costs of returning the goods if he exercises his right to unilaterally terminate the contract . If the customer wishes, he can contact Stag at the info number or email address support@stag.hr in order to obtain information about the method, possibilities and conditions of returning the product.
Stag invites the customer to pack the product in the original undamaged packaging to avoid damage to the product. If it is damaged or specific packaging (e.g. styrofoam and foil), it is necessary to secure parts of the packaging in order to protect the product so that it reaches Stag in an undamaged form. The consumer may not use digital content or digital services and may not make them available to third parties in the event of unilateral termination of the contract.
Pursuant to Article 84 of the Law on Consumer Protection, the buyer is responsible for any decrease in the value of the purchased product that is the result of handling the purchased product, except for that which was necessary to determine the nature, characteristics and functionality of the goods, which was established as an obligation of the consumer in the event of unilateral termination of the contract in legal term of 14 days. Stag informs customers that the decrease in the value of the purchased product in relation to damage to the packaging, i.e. damage to the product that is not caused by checking the functionality of the product, will be determined for each returned product individually, and will inform the customer of the determination after receiving the returned product if there is a need for compensation.
Recommendation status related to products, product downloads, handling of the product and in connection with unilateral termination of the contract within the legal term of 14 days:
– the product image shows the basic appearance and way of using the product, as well as the presentation of the product as foreseen by the manufacturer. The image does not show in detail the specific product that is delivered to the customer, therefore Stag recommends that the customer, when choosing a product, examine in detail the product characteristics and product description that are listed in the offer on the website stag.hr and can be accessed by clicking on the product.
– if the packaging is damaged, do not pick up the product, but immediately draw the attention of the delivery person to the damage to the packaging and ask them to return the product to Stagu. IF THE BUYER DOES NOT REPORT DAMAGE TO THE PACKAGING TO THE DELIVERY AT THE MOMENT OF RECEIVING THE PRODUCT, HE IS CONSIDERED TO HAVE RECEIVED THE PRODUCT WITH UNDAMAGED PACKAGING.
– if you find damage to the product after removing the packaging, keep the original packaging and contact Stag as soon as possible and at the latest within 14 days of receiving the goods. If Stag organizes the transportation of the goods for return, the product must be packed in the original undamaged packaging to avoid damage to the product. If it is a damaged or specific packaging (e.g. styrofoam and foil), it is necessary to secure parts of the packaging in order to protect the product.
– if the packaging is undamaged and you have received the product, carefully remove the packaging with as little damage as possible, because damaged packaging reduces the value of the product. In the product declaration that you receive with the product, there are instructions for opening the packaging without damage for technical goods.
– carefully examine the product, its nature, characteristics and functionality (e.g. activate the device on electricity or battery, examine the functionality but do not use the product or handle it if you intend to use the legal right to terminate the contract, because any further handling of the product reduces the value of the product.
Handling/using the product is considered, for example, for a mixer – mixing food, for razors – shaving, for books – folding the covers and/or underlining the text and/or writing on the book, for ovens – baking food, for rolls – use, for shoes – outdoor walking, for clothing – carrying, for bicycles – outdoor riding, for bags and backpacks – carrying things, for romobiles and skateboards – outdoor riding, fashion accessories – body wear, tools – use for their purpose, lighting – mounting , swimming pools – filling with water. Handling the product reduces the value of the product.
In the event that the Buyer orders goods and refuses to receive them without reason (the packaging is not damaged), Stag has the right to withhold from the paid amount of the purchase price the amount of the direct costs of returning the product.
Stag is responsible for the material defects of the items it sells on its website in accordance with the positive regulations governing obligations under liability for material defects, in particular the Law on Obligations of the Republic of Croatia.
The buyer will receive notification about the status of the returned product and the amount of the refund within 10 days via email. The refund to the customer will be made no later than 5 days from the date of sending the notification to the customer.
You can find complete information related to the customer’s right to unilateral termination of the contract in the current Consumer Protection Act in the section on unilateral termination of a contract concluded at a distance.
Written complaint, response, notifications
In case you are dissatisfied for any reason, you can send a written complaint to Stag.
Stag allows you to submit a written complaint by email to stag@stag.hr or by post to Stag doo, Žejane 59, 51212 Vele Mune. Stag will confirm receipt of your complaint in writing by post or email. . In order to determine the specific order against which you have a complaint as quickly as possible, please state the order number, account number or your username in the complaint. Stag will confirm the receipt of the complaint in writing by post or e-mail, without delay, while it will respond to your complaint no later than 15 days from the day of receipt of the written complaint, clearly stating whether it accepts the validity of the complaint. ,.
PAYMENT METHODS
- Cash payment upon receipt of shipment:
The cash on delivery option allows you to pay the amount of the order upon delivery to the specified address , only when you see the goods in front of you. Cash on delivery payment is made exclusively in cash, to the delivery person at the time of delivery to the specified address. In case the recipient is not able to receive the shipment at the defined delivery address at the time of delivery, the delivery person leaves a notification about the arrival of the shipment.
- Payment by card:
Visa, Mastercard, Maestro, Diners, Premium Visa one time
The MBPLUS service allows users of debit Maestro, Mastercard ® and Visa cards issued by member banks of the MBNet group to purchase in installments and/or with deferred payment at physical and selected online sales points.
Cards of the MBNet group that enable purchases in 2-12 installments have the MBPLUS or MBCARD logo printed on the front or back and are issued by Erste Bank and the following banks of the MBNET group:
- Slatin banka
- New Croatian bank
- Istrian credit bank
- Erste Bank
- Agram Bank
- Kentbank.
Diners and Discover credit cards up to 12 installments in the amounts:
Minimum amount 300 eur – up to 3 installments
300 – 600 eur 3-6 installments
600 euros and more, 12 installments
- Burmese payment
When choosing this payment method, you will receive a proforma invoice to your e-mail address with all the information required for payment, including the account number to which you need to pay the value of the order. You can then make the payment using internet banking or the way you normally pay your bills – through the bank, post office, Fine, etc.
After receiving the payment, we will start processing your order. As the dates of order creation and payment receipt may differ, it is possible to move the delivery date.
Gift Voucher/Code
Stag gift voucher/code is a monetary value stored on an instrument that can be used to purchase goods only through the stag.hr website. The coupon/code is not a discount in the sense of a special form of sale, nor is it a product or service that is on the market, so the provisions of the Law on Consumer Protection on the return of goods and services cannot be applied to the stag.hr coupon/code. Stag.hr voucher/code cannot be exchanged for money. The gift voucher/code can be combined or aggregated with other gift vouchers/codes. Unless otherwise indicated, the user can use the gift voucher/code once on one order.